Folder Redirection policy is not applied to a network share after you update a Group Policy in Windows 7 SP1 or Windows Server 2008 R2 SP1

Applies to: Windows Server 2008 R2 Service Pack 1Windows Server 2008 R2 DatacenterWindows Server 2008 R2 Enterprise More

Symptoms


Consider the following scenario:
  • You successfully redirect the Documents folder of a user to a network share. To do this, you deploy a Group Policy Object on a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.
  • You configure the following Group Policy setting on the computer:
    Computer Configuration\Policies\Administrative Templates\Windows Components\Windows Explorer\Verify old and new folder redirection targets point to the same share before redirecting
  • You change the path of the target folder in the folder redirection policy to a new path that points to the same network share. For example, you change \\machine-alias1\Docs to \\machine-alias2\Docs, and both paths point to "\\machine\Docs."
  • You restart the computer to apply the Group Policy.
In this scenario, the event log indicates that the folder redirection policy was applied successfully. However, the Documents folder is not redirected to the new path that points to the network share. Additionally, one of the following registry locations (depending on whether FR was configured for User or Computer policy) is not updated:

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell FoldersHKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

Additionally, the following event that reports that you redirected the folder to the network share is logged in the Event Viewer:

Note When the paths point to different network shares, you do not have to configure the "Verify old and new…" policy setting. When the paths point to the same network share, and you do not enable the policy setting, data that is contained in the redirected folders is deleted.

Cause


This issue occurs because the path of the redirection policy that you changed is not updated in the registry.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about the Folder Redirection, go to the following Microsoft website:
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates