Temporary Internet files and history are lost in Internet Explorer 10 after you upgrade from Windows 7 or Windows Server 2008 R2 to Windows 8 or Windows Server 2012

Applies to: Windows 8Windows 8 EnterpriseWindows 8 Pro

Symptoms


Assume that you have Internet Explorer 10 installed on a computer that is running Windows 7 or Windows Server 2008 R2. When you upgrade the computer to Windows 8 or Windows Server 2012, all search history data, form data, temporary Internet files, cookies, saved passwords, and other browser caches are lost.

Cause


This issue occurs for one of the following reasons:
  • The sector size of the Extensible Storage Engine API (ESENT) database between Windows 7 or Windows Server 2008 R2 and Windows 8 or Windows Server 2012 is incompatible.
  • Certain indexes in the caches become invalid after you upgrade the operating system.

Resolution


To resolve this issue, follow these steps on the computer after you upgrade to Windows 8 or Windows Server 2012:
  1. Sign in to the computer by using an administrator user.
  2. Apply the update that is described in this article.
  3. Install the most recent cumulative security update for Internet Explorer. To do this, go to the following Microsoft website: http://update.microsoft.com

    Note
    This update was first included in the following security update:
    2829530 MS13-037: Cumulative Security Update for Internet Explorer: May 14, 2013
In this situation, all temporary Internet files and histories of other users on this computer persist correctly after the upgrade.

Note The temporary Internet files and histories of the administrator user who you used to apply these updates will be lost.

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8Download Download the update package now.
All supported x64-based versions of Windows 8Download Download the update package now.
All supported x64-based versions of Windows Server 2012Download Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows 8, or Windows Server 2012.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.


Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates