Lsass.exe process crashes on a Windows Server 2008 SP2-based computer that has the AD LDS role installed

Applies to: Windows Server 2008 Service Pack 2Windows Server 2008 EnterpriseWindows Server 2008 Enterprise without Hyper-V

Symptoms


Assume that you install the Active Directory Lightweight Directory Services (AD LDS) role on a computer that is running Windows Server 2008 Service Pack 2 (SP2). In this situation, the Lsass.exe process crashes and causes the computer to restart. Additionally, after this issue occurs, the following events are logged in the Application log: 

Cause


This issue occurs because of an incorrect status check for a remote procedure call (RPC). Therefore, the Lsass.exe process crashes.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 SP2.

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
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Additional files for all supported x64-based versions of Windows Server 2008
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Date (UTC)01-Feb-2013
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File versionNot applicable
File size18,926
Date (UTC)01-Feb-2013
Time (UTC)03:50
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File nameAmd64_microsoft-windows-security-schannel_31bf3856ad364e35_6.0.6002.23031_none_808572cf23fbbdfe.manifest
File versionNot applicable
File size18,120
Date (UTC)01-Feb-2013
Time (UTC)03:51
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File versionNot applicable
File size21,959
Date (UTC)01-Feb-2013
Time (UTC)10:51
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File nameWow64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6002.23031_none_a3911d2a7fcebd01.manifest
File versionNot applicable
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Date (UTC)01-Feb-2013
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File versionNot applicable
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Date (UTC)01-Feb-2013
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File versionNot applicable
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Date (UTC)01-Feb-2013
Time (UTC)10:51
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Additional files for all supported IA-64-based versions of Windows Server 2008
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File size34,398
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Time (UTC)02:29
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File size9,936
Date (UTC)01-Feb-2013
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File versionNot applicable
File size18,908
Date (UTC)01-Feb-2013
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File versionNot applicable
File size18,105
Date (UTC)01-Feb-2013
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