You experience issues when you add Kerio or iCloud email accounts

Applies to: Windows 8Windows 8 ProSurface RT


When you try to add Kerio or iCloud (formerly known as MobileMe) email accounts to your Surface device or to Windows Phone 8, Windows RT, or Windows 8, you may experience issues. This article describes those identified issues and their workarounds. 

This article will likely be updated for any other account types that have to have specific settings to enable the account to function correctly.

More Information

Before you follow these steps, make sure that your device is running the latest updates. Check Windows Update for any available Windows updates, and check for mail app updates. Mail app updates are available from the Microsoft Store.

Kerio mail on Windows 8 or Windows RT

A Kerio email account requires you to import a mail certificate. You can find the location of the certificate from the mail server settings options. From there, you can download your own personal certificate.

Note If you are not sure how to do this, ask your mail administrator for help.

  • When you download the certificate, select the Local Machine option, and then complete the User Account Control (UAC) credential popup request.
  • Manually select where you want to keep the certificate, and then select Trusted Root Certificate store.
  • Select this folder, and then tap OK. You should now be able to connect through SSL by using the correct server addresses in Settings on the Settings page.
If you are unsure about any settings, contact your mail administrator.

Kerio mail on Windows Phone 8

You do not have to import a certificate for Windows Phone 8. However, you have to make sure that your settings are correct and that you are using a valid account.

Note Initial attempts to add a Kerio email account to you Windows Phone 8 device may not be recognized.
  • Use the Advanced options, and complete all required details.
  • After you enter the correct details and tap OK, your device will try to sync with the mail server. This can take several minutes. As soon as you finish, the device will function correctly with your Kerio account.

iCloud on Windows 8 or Windows RT

Before you configure the settings, make sure that you have the latest update for the mail app. To update a Windows 8 or Windows RT device, follow these steps:
  1. Go to Settings, and then tap Change PC Settings in the bottom corner.
  2. Under PC Settings, scroll to the bottom, and then tap Windows Update.
  3. Tap Check for updates.
  4. Install any updates, and then restart the Windows 8 or Windows RT device.

iCloud configuration

  1. Under Mail Accounts, select Other account.
  2. Select IMAP account.
  3. Configure Username and password.
  4. Configure Incoming server to together with port 993.
  5. Click to select the Server requires SSL for incoming mail check box.
  6. Configure Outgoing server to together with port 25.
  7. Click to clear the Server requires SSL for outgoing mail check box.
  8. Click to select the Outgoing server requires authentication check box.
  9. Click to select the Use the same username and password to send and receive email check box.

iCloud on Windows Phone 8

In order to use your iCloud (formerly known as MobileMe) email account, configure the settings in the following table on your Windows Phone 8 device.
For this fieldDo this
UsernameSet to your iCloud (or MobileMe) account name. For example:
Download new contentSet to Sync as desired
Download email fromConfigure this setting as you want.
Incoming email serverSet to
Outgoing (SMTP) email serverSet to
Outgoing server requires authenticationSet to Yes
Use the same username and password for sending emailSet to Yes
For more information about iCloud mail server settings, go to the following Apple support page: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.