Description of the Outlook 2010 hotfix package (Outlook-x-none.msp): August 13, 2013

Applies to: Microsoft Outlook 2010


This article describes the issues that are fixed in the Microsoft Outlook 2010 hotfix package that is dated August 13, 2013.


Issues that this hotfix package fixes

  • You connect to Microsoft Exchange Server 2010 mailbox by using Microsoft Outlook 2010. When you enable the feature that lets you view the online archive of a manager in Outlook 2010, two online archives that have the same name are displayed.

    Note To resolve this issue, you must also have Exchange Server 2010 Service Pack 3 (SP3) Update Rollup 2 installed. To download Exchange Server 2010 SP3 Update Rollup 2, go to the following website: For more information about Exchange Server 2010 SP3 Update Rollup 2, go to the following website:
    2866475 Description of Update Rollup 2 for Exchange Server 2010 SP3

  • When archive and retention policies are configured for a mailbox, it takes longer than expected to start Outlook 2010.
  • When you expand an Online Archive folder in a mailbox in Online mode in Outlook 2010, you receive the following error message:
    Cannot expand the folder. The set of folders cannot be opened. Microsoft Exchange is not available. Either there are network problems or the exchange server is down for maintenance.
  • Assume that you configure a download header only for items in an IMAP account in Outlook 2010. Then, you send an email message that contains a large attachment, and the background synchronization process starts. When you open the email message, duplicate attachments are displayed.
  • When you synchronize Outlook 2010 with Microsoft SharePoint Server 2010, an alternative URL is used instead of the primary URL.
  • When you apply a retention policy for a calendar item in Outlook 2010 in cached mode, the retention date of the item is calculated incorrectly.
  • Outlook 2010 crashes randomly.
  • When you start Outlook 2010 on a computer and then try to set up a new account for the first time, it takes 3-5 minutes to populate your username or email address on the home screen.
  • Consider the following scenario:
    • You add an attachment to an email message that you want to forward in Outlook 2010.
    • The email message contains an inline image.
    • You add a signature that contains a hyperlink to the draft of the email message.
    • You save the draft of the email message.
    • You add another attachment to the draft of the email message.
    In this situation, the attachment does not appear in the draft.
  • Assume that you install update 2687623 for Outlook 2010. When you use the Exchange Management tools to export a mailbox, you receive error code 2147221233.  For more information about the update 2687623, click the following article number to view the article in the Microsoft Knowledge Base:  
    2687623 Description of the Outlook 2010 update: November 13, 2012
  • When you press CTRL+N to create a new advanced search in the Advanced Find dialog box in Outlook 2010, Outlook 2010 crashes.

More Information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To install this hotfix package, you must have either Microsoft Office 2010 Service Pack 1 (SP1) or Service Pack 2 (SP2) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2510690 List of all Office 2010 SP1 packages
2687521 List of all Office 2010 SP2 packages

Restart requirement

You do not have to restart the computer after you install this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

Before you install the hotfix package, the built-in Internet time-out value for the HTTP Autodiscover request is 25 seconds. After you install the hotfix package, you can follow these steps to change the value to a value between 10 and 120 seconds:
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then select the following registry subkey:
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type Timeout, and then press Enter.
  5. In the Details pane, right-click Timeout, and then click Modify.
  6. In the Value data box, type a value between 10 and 120, and then click OK.
  7. Exit Registry Editor.

File information

This hotfix package may not contain all the files that you must have to fully update a product to the latest build. This hotfix package contains only the files that you must have to resolve the issue that listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

x86 version
Download information
File nameFile versionFile sizeDateTime
Microsoft Windows Installer .msp file information
File nameFile versionFile sizeDateTime
Outlook-x-none.mspNot Applicable23,166,97624-Jul-137:56
Outlook-x-none.msp file information
File nameFile versionFile sizeDateTime
x64 version
Download information
File nameFile versionFile sizeDateTime
Microsoft Windows Installer .msp file information
File nameFile versionFile sizeDateTime
Outlook-x-none.mspNot Applicable25,657,34424-Jul-137:55
Outlook-x-none.msp file information
File nameFile versionFile sizeDateTime


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates