"We didn't receive a response" error message when you try to sign in by using Azure Multi-Factor Authentication

Applies to: Cloud Services (Web roles/Worker roles)Azure Active DirectoryMicrosoft Intune

PROBLEM


When you try to sign in to Office 365, Microsoft Azure, or Microsoft Intune by using Azure Multi-Factor Authentication, you receive the following error message:
We didn't receive a response. Please try again.

CAUSE


This issue can occur if one of the following conditions is true:
  • The phone call wasn't answered.
  • Your provider couldn’t send the call.
  • Your provider couldn't send the SMS message.
  • A time-out occurred because there was no response and SMS authentication failed.
  • The phone number wasn't set up correctly in the security verification settings.

SOLUTION


To resolve this issue, do one or more of the following:
  • Make sure that the phone is working correctly. If you're using a mobile phone, make sure that your mobile service is available.
  • Make sure that you have the correct phone number and country code listed in the security verification settings.
  • If you had set up other options for security verification, click Other verification options, and then try again by selecting a different option. Also, make sure that your phone numbers are correct in your user account settings.

MORE INFORMATION


Still need help? Go to Microsoft Community or the Azure Active Directory Forums website.