Certain JPEG images cannot be displayed after you install update 2670838 on a Windows 7 SP1 or Windows Server 2008 R2 SP1-based computer

S’applique à : Windows 7 Service Pack 1Windows 7 EnterpriseWindows 7 Home Basic

Symptoms


Assume that you install update 2670838 on a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. When you use an application to open a JPEG image, the application cannot decode the JPEG image. Therefore, the JPEG image is not displayed.

This issue occurs when the JPEG image is a non-progressive compressed JPEG image whose components span multiple scans.

Resolution


Update information

How to obtain this update

Windows Update
This update is available from the Windows Update website:
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 7Download Download the update package now.
All supported x64-based versions of Windows 7Download Download the update package now.
All supported x64-based versions of Windows Server 2008 R2Download Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about 2670838, click the following article number to view the article in the Microsoft Knowledge Base:
2670838 A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameUpdate-bf.mum
File versionNot applicable
File size1,448
Date (UTC)13-Apr-2013
Time (UTC)07:00
PlatformNot applicable
File nameX86_bb54d760f49a8ceb414c1ffcb925b43d_31bf3856ad364e35_7.1.7601.18127_none_2624810263039247.manifest
File versionNot applicable
File size700
Date (UTC)13-Apr-2013
Time (UTC)07:00
PlatformNot applicable
File nameX86_e3d31c41d06685c2f6100066f28dbe7c_31bf3856ad364e35_7.1.7601.22297_none_4a3ea35b9ef109b3.manifest
File versionNot applicable
File size700
Date (UTC)13-Apr-2013
Time (UTC)07:00
PlatformNot applicable
File nameX86_microsoft-windows-windowscodec_31bf3856ad364e35_7.1.7601.18127_none_89f1b03d8a4c6cd0.manifest
File versionNot applicable
File size92,411
Date (UTC)12-Apr-2013
Time (UTC)14:11
PlatformNot applicable
File nameX86_microsoft-windows-windowscodec_31bf3856ad364e35_7.1.7601.22297_none_8a2f9d94a3a2d031.manifest
File versionNot applicable
File size92,411
Date (UTC)12-Apr-2013
Time (UTC)14:19
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_548b4c0a414013d43d02a0cd476d4d86_31bf3856ad364e35_7.1.7601.22297_none_1ecc734b9954acd9.manifest
File versionNot applicable
File size1,048
Date (UTC)13-Apr-2013
Time (UTC)07:00
PlatformNot applicable
File nameAmd64_c2acecc7ee909091d21fb9936427e71a_31bf3856ad364e35_7.1.7601.18127_none_f0647e17290dc7dc.manifest
File versionNot applicable
File size1,048
Date (UTC)13-Apr-2013
Time (UTC)07:00
PlatformNot applicable
File nameAmd64_microsoft-windows-windowscodec_31bf3856ad364e35_7.1.7601.18127_none_e6104bc142a9de06.manifest
File versionNot applicable
File size92,413
Date (UTC)12-Apr-2013
Time (UTC)15:15
PlatformNot applicable
File nameAmd64_microsoft-windows-windowscodec_31bf3856ad364e35_7.1.7601.22297_none_e64e39185c004167.manifest
File versionNot applicable
File size92,413
Date (UTC)12-Apr-2013
Time (UTC)14:45
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size1,456
Date (UTC)13-Apr-2013
Time (UTC)07:00
PlatformNot applicable
File nameX86_microsoft-windows-windowscodec_31bf3856ad364e35_7.1.7601.18127_none_89f1b03d8a4c6cd0.manifest
File versionNot applicable
File size92,411
Date (UTC)12-Apr-2013
Time (UTC)14:11
PlatformNot applicable
File nameX86_microsoft-windows-windowscodec_31bf3856ad364e35_7.1.7601.22297_none_8a2f9d94a3a2d031.manifest
File versionNot applicable
File size92,411
Date (UTC)12-Apr-2013
Time (UTC)14:19
PlatformNot applicable