- In an Active Directory domain environment, you have a user account.
- The user principal name (UPN) of the account differs from the Security Accounts Manager (SAM) name of the account. For example, the UPN of the account resembles "email@example.com," and the SAM name of the account resembles "domain\username2."
- The credentials are cached on a client computer that is running Windows 8, Windows Server 2012, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1.
- You always log on to the client computer by using the UPN method.
- You change the password of the user account by using the client computer. For example, you press Ctrl+Alt+Del and then click Change Password.
In this scenario, your credentials that are cached in the Local Security Authentication Server (Lsass.exe) process are not updated.
Note You are prompted to enter credentials to continue accessing network resources because of this problem.
Update information for Windows 8 and Windows Server 2012To resolve this issue in Windows 8 or Windows Server 2012, install the update rollup 2883201. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:
Hotfix information for Windows 7 and Windows Server 2008 R2A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must be running one of the following operating systems:
- Windows 7 Service Pack 1 (SP1)
- Windows Server 2008 R2 Service Pack 1 (SP1)
For information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, see Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2 .