Symptoms
Consider the following scenario:
-
You install Internet Explorer 10 on a Windows 7 Service Pack 1 (SP1)-based computer.
-
You configure the AutoPlay feature so that Windows automatically uses Windows Media Player to play audio CDs.
-
You insert an audio CD into the CD-ROM device, and then Windows Media Player starts.
In this scenario, Windows Media Player freezes.
Cause
This issue occurs because Windows Media Player runs in Windows 7 compatibility mode after Internet Explorer 10 is installed.
Resolution
Update information
How to obtain this update
Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
|
Operating system |
Update |
|---|---|
|
All supported x86-based versions of Windows 7 |
|
|
All supported x64-based versions of Windows 7 |
|
|
All supported x64-based versions of Windows Server 2008 R2 |
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online servicesMicrosoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Prerequisites
To apply this hotfix, you must be running Windows 7 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
Registry information
To apply this hotfix, you do not have to make any changes to the registry.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.1.760 1.17xxx
Windows 7
SP1
GDR
-
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Avtransport.xml |
Not applicable |
19,842 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Connectionmanager_dmr.xml |
Not applicable |
5,375 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_120.jpg |
Not applicable |
2,979 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_120.png |
Not applicable |
14,876 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_48.jpg |
Not applicable |
1,220 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_48.png |
Not applicable |
4,265 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dxmasf.dll |
12.0.7601.17514 |
4,096 |
20-Nov-2010 |
12:21 |
x86 |
|
Msdxm.ocx |
12.0.7601.17514 |
4,096 |
20-Nov-2010 |
12:21 |
x86 |
|
Prod_wmpplayer.ptxml |
Not applicable |
1,399 |
20-Nov-2010 |
04:29 |
Not applicable |
|
Renderingcontrol.xml |
Not applicable |
6,363 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Spwmp.dll |
6.1.7601.17514 |
8,192 |
20-Nov-2010 |
12:20 |
x86 |
|
Wmp.dll |
12.0.7601.18150 |
11,410,432 |
10-May-2013 |
04:56 |
x86 |
|
Wmp.mof |
Not applicable |
4,887 |
05-Nov-2010 |
02:06 |
Not applicable |
|
Wmpconfig.exe |
12.0.7601.17514 |
101,888 |
20-Nov-2010 |
12:17 |
x86 |
|
Wmplayer.exe |
12.0.7601.18150 |
164,864 |
10-May-2013 |
03:48 |
x86 |
|
Wmploc.dll |
12.0.7601.18150 |
12,625,408 |
10-May-2013 |
04:56 |
x86 |
|
Wmpplayer-ppdlic.xrm-ms |
Not applicable |
3,123 |
10-May-2013 |
05:14 |
Not applicable |
|
Wmpshare.exe |
12.0.7601.17514 |
102,400 |
20-Nov-2010 |
12:17 |
x86 |
|
Avtransport.xml |
Not applicable |
19,842 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Connectionmanager_dmr.xml |
Not applicable |
5,375 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_120.jpg |
Not applicable |
2,979 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_120.png |
Not applicable |
14,876 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_48.jpg |
Not applicable |
1,220 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_48.png |
Not applicable |
4,265 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dxmasf.dll |
12.0.7601.17514 |
4,096 |
20-Nov-2010 |
12:21 |
x86 |
|
Msdxm.ocx |
12.0.7601.17514 |
4,096 |
20-Nov-2010 |
12:21 |
x86 |
|
Prod_wmpplayer.ptxml |
Not applicable |
1,399 |
20-Nov-2010 |
04:29 |
Not applicable |
|
Renderingcontrol.xml |
Not applicable |
6,363 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Spwmp.dll |
6.1.7601.17514 |
8,192 |
20-Nov-2010 |
12:20 |
x86 |
|
Wmp.dll |
12.0.7601.22322 |
11,410,432 |
11-May-2013 |
05:04 |
x86 |
|
Wmp.mof |
Not applicable |
4,887 |
05-Nov-2010 |
02:06 |
Not applicable |
|
Wmpconfig.exe |
12.0.7601.17514 |
101,888 |
20-Nov-2010 |
12:17 |
x86 |
|
Wmplayer.exe |
12.0.7601.22322 |
164,864 |
11-May-2013 |
04:08 |
x86 |
|
Wmploc.dll |
12.0.7601.22322 |
12,625,408 |
11-May-2013 |
05:04 |
x86 |
|
Wmpplayer-ppdlic.xrm-ms |
Not applicable |
3,123 |
11-May-2013 |
05:24 |
Not applicable |
|
Wmpshare.exe |
12.0.7601.17514 |
102,400 |
20-Nov-2010 |
12:17 |
x86 |
For all supported x64-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Avtransport.xml |
Not applicable |
19,842 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Connectionmanager_dmr.xml |
Not applicable |
5,375 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_120.jpg |
Not applicable |
2,979 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_120.png |
Not applicable |
14,876 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_48.jpg |
Not applicable |
1,220 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_48.png |
Not applicable |
4,265 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dxmasf.dll |
12.0.7601.17514 |
5,120 |
20-Nov-2010 |
13:27 |
x64 |
|
Msdxm.ocx |
12.0.7601.17514 |
5,120 |
20-Nov-2010 |
13:27 |
x64 |
|
Prod_wmpplayer.ptxml |
Not applicable |
1,399 |
20-Nov-2010 |
04:27 |
Not applicable |
|
Renderingcontrol.xml |
Not applicable |
6,363 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Spwmp.dll |
6.1.7601.17514 |
9,728 |
20-Nov-2010 |
13:27 |
x64 |
|
Wmp.dll |
12.0.7601.18150 |
14,631,424 |
10-May-2013 |
05:56 |
x64 |
|
Wmp.mof |
Not applicable |
4,887 |
05-Nov-2010 |
02:06 |
Not applicable |
|
Wmpconfig.exe |
12.0.7601.17514 |
102,400 |
20-Nov-2010 |
13:25 |
x64 |
|
Wmplayer.exe |
12.0.7601.18150 |
167,424 |
10-May-2013 |
04:30 |
x64 |
|
Wmploc.dll |
12.0.7601.18150 |
12,625,920 |
10-May-2013 |
05:56 |
x64 |
|
Wmpplayer-ppdlic.xrm-ms |
Not applicable |
3,123 |
10-May-2013 |
06:14 |
Not applicable |
|
Wmpshare.exe |
12.0.7601.17514 |
102,912 |
20-Nov-2010 |
13:25 |
x64 |
|
Avtransport.xml |
Not applicable |
19,842 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Connectionmanager_dmr.xml |
Not applicable |
5,375 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_120.jpg |
Not applicable |
2,979 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_120.png |
Not applicable |
14,876 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_48.jpg |
Not applicable |
1,220 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_48.png |
Not applicable |
4,265 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dxmasf.dll |
12.0.7601.17514 |
5,120 |
20-Nov-2010 |
13:27 |
x64 |
|
Msdxm.ocx |
12.0.7601.17514 |
5,120 |
20-Nov-2010 |
13:27 |
x64 |
|
Prod_wmpplayer.ptxml |
Not applicable |
1,399 |
20-Nov-2010 |
04:27 |
Not applicable |
|
Renderingcontrol.xml |
Not applicable |
6,363 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Spwmp.dll |
6.1.7601.17514 |
9,728 |
20-Nov-2010 |
13:27 |
x64 |
|
Wmp.dll |
12.0.7601.22322 |
14,631,424 |
11-May-2013 |
05:24 |
x64 |
|
Wmp.mof |
Not applicable |
4,887 |
05-Nov-2010 |
02:06 |
Not applicable |
|
Wmpconfig.exe |
12.0.7601.17514 |
102,400 |
20-Nov-2010 |
13:25 |
x64 |
|
Wmplayer.exe |
12.0.7601.22322 |
167,424 |
11-May-2013 |
04:16 |
x64 |
|
Wmploc.dll |
12.0.7601.22322 |
12,625,920 |
11-May-2013 |
05:24 |
x64 |
|
Wmpplayer-ppdlic.xrm-ms |
Not applicable |
3,123 |
11-May-2013 |
05:45 |
Not applicable |
|
Wmpshare.exe |
12.0.7601.17514 |
102,912 |
20-Nov-2010 |
13:25 |
x64 |
|
Avtransport.xml |
Not applicable |
19,842 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Connectionmanager_dmr.xml |
Not applicable |
5,375 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_120.jpg |
Not applicable |
2,979 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_120.png |
Not applicable |
14,876 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_48.jpg |
Not applicable |
1,220 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_48.png |
Not applicable |
4,265 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dxmasf.dll |
12.0.7601.17514 |
4,096 |
20-Nov-2010 |
12:21 |
x86 |
|
Msdxm.ocx |
12.0.7601.17514 |
4,096 |
20-Nov-2010 |
12:21 |
x86 |
|
Prod_wow64_wmpplayer.ptxml |
Not applicable |
1,399 |
20-Nov-2010 |
04:29 |
Not applicable |
|
Renderingcontrol.xml |
Not applicable |
6,363 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Spwmp.dll |
6.1.7601.17514 |
8,192 |
20-Nov-2010 |
12:20 |
x86 |
|
Wmp.dll |
12.0.7601.18150 |
11,410,432 |
10-May-2013 |
04:56 |
x86 |
|
Wmp.mof |
Not applicable |
4,887 |
05-Nov-2010 |
02:06 |
Not applicable |
|
Wmpconfig.exe |
12.0.7601.17514 |
101,888 |
20-Nov-2010 |
12:17 |
x86 |
|
Wmplayer.exe |
12.0.7601.18150 |
164,864 |
10-May-2013 |
03:48 |
x86 |
|
Wmploc.dll |
12.0.7601.18150 |
12,625,408 |
10-May-2013 |
04:56 |
x86 |
|
Wmpshare.exe |
12.0.7601.17514 |
102,400 |
20-Nov-2010 |
12:17 |
x86 |
|
Avtransport.xml |
Not applicable |
19,842 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Connectionmanager_dmr.xml |
Not applicable |
5,375 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_120.jpg |
Not applicable |
2,979 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_120.png |
Not applicable |
14,876 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_48.jpg |
Not applicable |
1,220 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dmr_48.png |
Not applicable |
4,265 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Dxmasf.dll |
12.0.7601.17514 |
4,096 |
20-Nov-2010 |
12:21 |
x86 |
|
Msdxm.ocx |
12.0.7601.17514 |
4,096 |
20-Nov-2010 |
12:21 |
x86 |
|
Prod_wow64_wmpplayer.ptxml |
Not applicable |
1,399 |
20-Nov-2010 |
04:29 |
Not applicable |
|
Renderingcontrol.xml |
Not applicable |
6,363 |
05-Nov-2010 |
02:07 |
Not applicable |
|
Spwmp.dll |
6.1.7601.17514 |
8,192 |
20-Nov-2010 |
12:20 |
x86 |
|
Wmp.dll |
12.0.7601.22322 |
11,410,432 |
11-May-2013 |
05:04 |
x86 |
|
Wmp.mof |
Not applicable |
4,887 |
05-Nov-2010 |
02:06 |
Not applicable |
|
Wmpconfig.exe |
12.0.7601.17514 |
101,888 |
20-Nov-2010 |
12:17 |
x86 |
|
Wmplayer.exe |
12.0.7601.22322 |
164,864 |
11-May-2013 |
04:08 |
x86 |
|
Wmploc.dll |
12.0.7601.22322 |
12,625,408 |
11-May-2013 |
05:04 |
x86 |
|
Wmpshare.exe |
12.0.7601.17514 |
102,400 |
20-Nov-2010 |
12:17 |
x86 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
