Error message when you use an account that contains a special character in its DN to connect to a Windows Server 2012 or Windows Server 2008 R2 SP1-based Direct Access server

Applies to: Windows Server 2012 DatacenterWindows Server 2012 DatacenterWindows Server 2012 Essentials More

Symptoms


Consider the following scenario:
  • You have a Windows Server 2012-based or Windows Server 2008 R2 Service Pack 1 (SP1)-based Direct Access server that has one-time password (OTP) user authentication deployed.
  • You create a user account that contains a special character in its distinguished name (DN). For example, the DN contains "\" or "," symbols.
  • You use the user account to connect to the server from a Direct Access client computer that is running Windows 8, Windows Server 2012, Windows 7 SP1, or Windows Server 2008 R2 SP1.
In this scenario, connection to the server is not established. Additionally, you receive the following error message:
ERROR: Failed generating certificate request. HRESULT = 0x80092023

Resolution


This hotfix is also available at Microsoft Update Catalog.

Hotfix information

To resolve this issue, install this hotfix on both the Direct Access server and the Direct Access client computer.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8, Windows Server 2012, Windows 7 SP1, or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932

Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.


Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates