- You have a Windows Server 2012-based or Windows Server 2008 R2 Service Pack 1 (SP1)-based Direct Access server that has one-time password (OTP) user authentication deployed.
- You create a user account that contains a special character in its distinguished name (DN). For example, the DN contains "\" or "," symbols.
- You use the user account to connect to the server from a Direct Access client computer that is running Windows 8, Windows Server 2012, Windows 7 SP1, or Windows Server 2008 R2 SP1.
Hotfix informationTo resolve this issue, install this hotfix on both the Direct Access server and the Direct Access client computer.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must be running Windows 8, Windows Server 2012, Windows 7 SP1, or Windows Server 2008 R2 SP1.
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2