"This page cannot be displayed" error when you view a merged .xps file in Windows 8 or Windows Server 2012

Applies to: Windows 8Windows 8 EnterpriseWindows 8 Pro


Assume that you merge several XML Paper Specification (XPS) files into one .xps file. In this scenario, the merged file is not viewable on a computer that is running a Windows 8-based or Windows Server 2012-based operating system.

For example, some pages may be shown correctly. However, when you try to view the majority (about 80 percent) of the pages, you receive the following error message:

This page cannot be displayed.

Note If you print the .xps file, all the pages print correctly.


The file merge operation adds relationships between story fragments and fixed pages in XPS viewer. The problem that is mentioned in the "Symptoms" section occurs because because the XPSServices.dll file does not consider whether a story fragment has already been consumed by any page.

A story fragment must not be shared between pages. If a story fragment is shared between two or more pages, the XPSServices.dll file should process the fragment only for the first page and then ignore the fragment for the remaining pages.


This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must be running one of the following operating systems:

  • Windows 8
  • Windows Server 2012

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.