RD Gateway stops processing connections in Windows Server 2012

Applies to: Windows Server 2012 StandardWindows Server 2012 StandardWindows Server 2012 Datacenter More

Symptoms


When you establish a connection to a Windows Server 2012-based Remote Desktop Gateway (RD Gateway) server by using a UDP transport, RD Gateway may stop processing the connection.

Notes
  • RD Gateway starts to process the connection again after the RD Gateway service is restarted.
  • When this issue occurs, users cannot connect to the server-hosted desktops by using RD Gateway.

Resolution


To resolve this issue, install update rollup 2876415, or install the hotfix that is described in this article.

This hotfix is also available at Microsoft Update Catalog.

Update information

For more information about how to obtain update rollup 2876415, click the following article number to view the article in the Microsoft Knowledge Base:
2876415 Windows RT, Windows 8, and Windows Server 2012 update rollup: September 2013

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates