FIX: "Access is denied" error message when you try to access a folder that has write-only permissions in an FTP 7.5 site

Applies to: Windows 7 EnterpriseWindows 7 ProfessionalWindows 7 Ultimate More

Symptoms


You configure a directory to have write-only permissions for a File Transfer Protocol (FTP) 7.5 site. This is known as a "blind-drop" scenario. When you try to upload a file by using Windows Explorer view in Internet Explorer, you receive an "Access Denied" error message, and the file cannot be uploaded.

Note This same configuration works without error in FTP 6.

Cause


This problem occurs because Windows does not examine the NTFS permissions for the FTP user account correctly.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.