- You run an application that creates a cross-session process in Windows 7 or Windows Server 2008 R2.
- This process is immediately killed.
In this scenario, the system crashes. Additionally, you may receive a Stop error message that resembles the following:
- The parameters in this Stop error message may vary, depending on the configuration of the computer. However, the first parameter is always 0x00000003.
- Not all "0x000000F4" Stop errors are caused by this issue.
- The problem may occur if Hitachi's JP1 software package is installed on the server.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed.
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any previously released hotfix.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.