FIX: "Access is denied" error occurs on some source-initiated subscription workgroup computers in Windows 7 or Windows Server 2008 R2

Applies to: Windows 7 EnterpriseWindows 7 ProfessionalWindows Server 2008 R2 Datacenter

Symptoms


Consider the following scenario:
  • You set up a source-initiated subscription for several non-domain-joined source workgroup computers.
  • You set up an event-collector computer that is running Windows 7 or Windows Server 2008 R2.
  • You use a Group Policy setting to forward events to the same event-collector computer.

In this scenario, only one source computer is successful in connecting to the event-collector computer. On the other source computers, you receive the following WSManFault error message:

Access is denied.

Additionally, the following event is logged:

Log Name: Microsoft-Windows-Forwarding/Operational
Source: Microsoft-Windows-Forwarding
Event ID: 105
Level: Error
User: NETWORK SERVICE
Computer: workgroup_computer_name
Description:
The forwarder is having a problem communicating with subscription manager at address HTTPS://URL:port/wsman/SubscriptionManager/WEC

Cause


On the event-collector computer, only the first value in the allowed subjects property for the subscription is parsed while the property is processed. Therefore, only the first computer name that is specified in the allowed subjects property can connect successfully.

Note The value in the allowed subjects property is retrieved from the following registry location:

HKEY_LOCAL_MACHINE\Software\Windows\Currentversion\EventCollector\Subsciption\server_name

Resolution


To resolve this problem, apply the hotfix that is mentioned in this article to the event-collector computer only.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.