Event ID 502 and logon delay in Windows after you configure the "Network directories to sync at Logon/Logoff time only" Group Policy setting

Applies to: Windows 8.1 EnterpriseWindows 8.1Windows 8.1 Pro More

Symptoms


Consider the following scenario:
  • You have Windows 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1-based computers that are running in a domain environment.
  • You configure the Folder Redirection Group Policy setting for a folder that is available for redirection. For example, you configure the Folder Redirection Group Policy setting for the AppData folder. Then, the offline file synchronization is enabled by default.

    Note The AppData folder is a user-specific folder. For example, the folder might be redirected to the following path:
    \\server\users\user1\AppData
  • You configure the following Group Policy setting to apply to the same "\\server\users\user1\AppData" path:
    User Configuration\Administrative Templates\System\User Profiles\Network directories to sync at Logon/Logoff time only
In this scenario, when you log on to the computers, the logon time is longer than expected. Additionally, the following event is logged in the Application log: Note Before you install the hotfix that is described in this article, you are required to only add subfolders of the "\\server\users\user1\AppData" path to this Group Policy setting.

Cause


This issue occurs because the "Network directories to sync at Logon/Logoff time only" Group Policy setting suspends the specified directory (makes the specified directory offline) and is applied before the Folder Redirection Group Policy when you log on to the computer. When the system tries to apply the Folder Redirection configuration, the system checks whether the target share is available. If the target share does not exist, the system creates a corresponding folder to apply the Folder Redirection configuration. However, when the "Network directories to sync at Logon/Logoff time only" Group Policy setting is applied first, the target share is offline and the system cannot apply the configuration.

Resolution


To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update 2919355.
To resolve this issue in Windows 7 and Windows Server 2008 R2, install the hotfix that is described in this article.

Update information for Windows 8.1 and Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows 7 and Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates