Windows Store video or camera apps freeze after you reopen the lid of a Windows 8, Windows RT, Windows 8.1, or Windows RT 8.1-based laptop

Applies to: Windows 8Windows 8 EnterpriseWindows 8 Pro

Symptoms


Consider the following scenario:
  • You set the When I close the lid setting to Do nothing on a Windows 8, Windows RT, Windows 8.1, or Windows RT 8.1-based laptop. 
  • You run a Windows Store video or camera app on the laptop. 
  • You close the lid of the laptop, and then you reopen it.  
In this scenario, one or more of the following issues occurs: 
  • The video or camera app freezes.
  • No tiles are displayed on the Start screen.

Resolution


To resolve this issue in Windows 8, install update rollup 2889784, or install the hotfix that is described in this article. To resolve this issue in Windows RT, install update rollup 2889784. 

To resolve this issue in Windows 8.1 or Windows RT 8.1, install update rollup 2887595.

Update information for Windows 8 and Windows RT

For more information about how to obtain update rollup 2889784, click the following article number to view the article in the Microsoft Knowledge Base:
2889784 Windows RT, Windows 8, and Windows Server 2012 update rollup: November 2013

Update information for Windows 8.1 and Windows RT 8.1

For more information about how to obtain update rollup 2887595, click the following article number to view the article in the Microsoft Knowledge Base:
2887595 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: November 2013


Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates