USB 3.0 hub is indefinitely powered on and then off after a device causes an overcurrent condition in Windows 8

Applies to: Windows 8Windows 8 EnterpriseWindows 8 Pro

Symptoms


Assume that you connect a USB 3.0 hub to the downstream port of a USB 3.0 root hub on a computer that is running Windows 8. Then, you connect a broken device to the downstream USB 3.0 hub. When the device causes an overcurrent condition, the downstream USB 3.0 hub is indefinitely powered on and then off.

Notes

  • This issue continues until you disconnect the device.
  • The power cycle repeats in a short time interval. Therefore, the device always seems to be powered on.

Cause


This issue occurs because the USB 3.0 xHCI driver automatically repowers the USB 3.0 port.

Resolution


Update information

To resolve this issue, install update rollup 2889784. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:
2889784 Windows RT, Windows 8, and Windows Server 2012 update rollup: November 2013

Additional file information

Additional file information for Windows 8

Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_usbhub3.inf_31bf3856ad364e35_6.2.9200.16728_none_f2d074311e38437c.manifest
File versionNot applicable
File size2,104
Date (UTC)02-Oct-2013
Time (UTC)00:43
PlatformNot applicable
File nameX86_usbhub3.inf_31bf3856ad364e35_6.2.9200.20839_none_f350415a375d188e.manifest
File versionNot applicable
File size2,104
Date (UTC)02-Oct-2013
Time (UTC)00:46
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8
File propertyValue
File nameAmd64_usbhub3.inf_31bf3856ad364e35_6.2.9200.16728_none_4eef0fb4d695b4b2.manifest
File versionNot applicable
File size2,108
Date (UTC)02-Oct-2013
Time (UTC)02:54
PlatformNot applicable
File nameAmd64_usbhub3.inf_31bf3856ad364e35_6.2.9200.20839_none_4f6edcddefba89c4.manifest
File versionNot applicable
File size2,108
Date (UTC)02-Oct-2013
Time (UTC)02:57
PlatformNot applicable

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates