FIX: You are logged on with a temporary profile to a remote desktop session after an unexpected restart of Windows Server 2012

A következőkre vonatkozik: Windows 8Windows 8 EnterpriseWindows 8 Pro


Consider the following scenario:
  • You have a Remote Desktop Session Host (RD Session Host) on a server that's running Windows Server 2012.
  • You start a remote desktop session to the server by using specific user credentials.
  • An unexpected restart occurs on the session host server while you're logged on.
  • After the server restarts, you try to start a remote desktop session to the server by using the same user credentials.

In this scenario, you find that you are logged on with a temporary profile. Additionally, you may experience any of the following symptoms:
  • NTFS errors and warnings such as event ID 140, event ID 50, and event ID 137
  • Delayed write fails for the user profile disk (UPD) virtual hard disk (VHDX) files
  • Lost data after you reconnect


This problem occurs because the remote desktop profile manager may work incorrectly after the host server restarts. This behavior may occur when the server restarts after losing power. It may also occur when the user logs on again after a Stop error.


Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must be running Windows 8 or Windows Server 2012.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


See the terminology Microsoft uses to describe software updates for more information.