This article describes the issues that are fixed in the Microsoft Access 2013 hotfix package that is dated December 9, 2014. Click the "Hotfix Download Available" button to get the hotfix.
Issue that this hotfix package fixes
When you work with a web app in Access 2013, you may frequently receive the following error message:
An error occurred in the client while attempting to communicate with the server <URL>. Please contact your system administrator or technical support.
Cause
When Access 2013 sends a request to Access Services in SharePoint, there is a default time that Access 2013 waits for a response from the server. The default time varies, depending on the operation that is being executed. When web apps are large and complex, the processing time on the server may take longer than the time that is allocated by the time-out, and Access 2013 may throw this error message. In this scenario, the server may still be processing without error, and will eventually return a successful response, but Access 2013 has stopped waiting.
How to get the hotfix
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Hotfix information
Registry information
Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
After you install the hotfix package, depending on when you receive the message, you may add the corresponding registry keys to increase the time-out under the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Access\SettingsIf the attempted operation was one of the following:
-
Creating an app package
-
Creating an object
-
Exit all Microsoft Office applications.
-
Start Registry Editor:
-
In Windows 7, click Start, type regedit in the Search programs and files text box, and then click regedit.exe in the search results.
-
In Windows 8, move your mouse to the upper-right corner, click Search, type regedit in the search text box, and then click regedit.exe in the search results.
-
-
Locate and then select the following registry subkey:HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Access\Settings\
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On the Edit menu, point to New, and then click DWORD Value.
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Type AccWebSaveAsPackageTimeout, and then press the Enter key.
-
In the Details pane, right-click AccWebSaveAsPackageTimeout, and then click Modify.
-
Select the Decimal option, and then in the Value data box, type 120000, and then click OK.
-
Exit Registry Editor.
If the attempted operation was one of the following:
-
Hydrating, or opening an Access web app in the Access client
-
Exit all Microsoft Office applications.
-
Start Registry Editor:
-
In Windows 7, click Start, type regedit in the Search programs and files text box, and then click regedit.exe in the search results.
-
In Windows 8, move your mouse to the upper-right corner, click Search, type regedit in the search text box, and then click regedit.exe in the search results.
-
-
Locate and then select the following registry subkey:HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Access\Settings\
-
On the Edit menu, point to New, and then click DWORD Value.
-
Type AccAppHydrateOperationsTimeout, and then press the Enter key.
-
In the Details pane, right-click AccAppHydrateOperationsTimeout, and then click Modify.
-
Select the Decimal option, and then in the Value data box, type 480000, and then click OK.
-
Exit Registry Editor.
If the attempted operation was one of the following:
-
Opening an object
-
Updating an object
-
Renaming an object
-
Deleting an object
-
Exit all Microsoft Office applications.
-
Start Registry Editor:
-
In Windows 7, click Start, type regedit in the Search programs and files text box, and then click regedit.exe in the search results.
-
In Windows 8, move your mouse to the upper-right corner, click Search, type regedit in the search text box, and then click regedit.exe in the search results.
-
-
Locate and then select the following registry subkey:HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Access\Settings\
-
On the Edit menu, point to New, and then click DWORD Value.
-
Type AccAppObjectOperationsTimeout, and then press the Enter key.
-
In the Details pane, right-click AccAppObjectOperationsTimeout, and then click Modify.
-
Select the Decimal option, and then in the Value data box, type 60000, and then click OK.
-
Exit Registry Editor.
If the attempted operation was one of the following:
-
Creating an app
-
Importing data
-
Exit all Microsoft Office applications.
-
Start Registry Editor:
-
In Windows 7, click Start, type regedit in the Search programs and files text box, and then click regedit.exe in the search results.
-
In Windows 8, move your mouse to the upper-right corner, click Search, type regedit in the search text box, and then click regedit.exe in the search results.
-
-
Locate and then select the following registry subkey:HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Access\Settings\
-
On the Edit menu, point to New, and then click DWORD Value.
-
Type AccAppCreateImportTimeout, and then press the Enter key.
-
In the Details pane, right-click AccAppCreateImportTimeout, and then click Modify.
-
Select the Decimal option, and then in the Value data box, type 240000, and then click OK.
-
Exit Registry Editor.
PrerequisitesTo install this hotfix package, you must have Access 2013 installed.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issues that are listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
x86 version
Download information
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Access2013-kb2899563-fullfile-x86-glb.exe |
15.0.4675.1000 |
28,214,328 |
13-Nov-2014 |
22:25 |
Microsoft Windows Installer .msp file information
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Access-x-none.msp |
Not Applicable |
64,733,184 |
13-Nov-2014 |
09:48 |
Access-x-none.msp file information
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Accicons.exe |
15.0.4553.1000 |
3,748,008 |
12-Nov-2014 |
09:16 |
|
Accolki.dll |
15.0.4442.1000 |
14,448 |
13-Nov-2014 |
01:37 |
|
Accwiz.dll |
15.0.4454.1000 |
168,560 |
12-Nov-2014 |
09:17 |
|
Acwizrc.dll |
15.0.4442.1000 |
254,112 |
13-Nov-2014 |
01:37 |
|
Acwzlib.accde |
Not Applicable |
1,806,336 |
12-Nov-2014 |
09:17 |
|
Msacc.olb |
15.0.4557.1000 |
683,712 |
12-Nov-2014 |
09:17 |
|
Msaccess.exe |
15.0.4675.1000 |
15,518,368 |
12-Nov-2014 |
09:17 |
|
Msaexp30.dll |
15.0.4454.1000 |
65,640 |
12-Nov-2014 |
09:17 |
|
Msain.dll |
15.0.4653.1000 |
1,359,040 |
12-Nov-2014 |
09:16 |
|
Msain.dll |
15.0.4653.1000 |
1,401,024 |
13-Nov-2014 |
01:37 |
|
Soa.dll |
15.0.4675.1000 |
504,528 |
12-Nov-2014 |
09:17 |
x64 version
Download information
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Access2013-kb2899563-fullfile-x64-glb.exe |
15.0.4675.1000 |
29,536,752 |
14-Nov-2014 |
05:57 |
Microsoft Windows Installer .msp file information
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Access-x-none.msp |
Not Applicable |
66,052,096 |
13-Nov-2014 |
09:51 |
Access-x-none.msp file information
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Accicons.exe |
15.0.4553.1000 |
3,748,008 |
12-Nov-2014 |
09:16 |
|
Accolki.dll |
15.0.4442.1000 |
14,448 |
13-Nov-2014 |
01:46 |
|
Accwiz.dll |
15.0.4545.1000 |
216,776 |
12-Nov-2014 |
09:17 |
|
Acwizrc.dll |
15.0.4442.1000 |
254,112 |
13-Nov-2014 |
01:46 |
|
Acwzlib.accde |
Not Applicable |
2,088,960 |
12-Nov-2014 |
09:17 |
|
Msacc.olb |
15.0.4557.1000 |
684,224 |
12-Nov-2014 |
09:17 |
|
Msaccess.exe |
15.0.4675.1000 |
20,599,968 |
12-Nov-2014 |
09:17 |
|
Msaexp30.dll |
15.0.4454.1000 |
87,144 |
12-Nov-2014 |
09:17 |
|
Msain.dll |
15.0.4653.1000 |
1,359,040 |
12-Nov-2014 |
09:16 |
|
Msain.dll |
15.0.4653.1000 |
1,401,032 |
13-Nov-2014 |
01:46 |
|
Soa.dll |
15.0.4675.1000 |
646,352 |
12-Nov-2014 |
09:17 |
References
See the information about the standard terminology that is used to describe Microsoft software updates.
