Visual elements are not displayed correctly in a Remote Desktop session when you connect to a remote computer that is running Windows Vista SP2 or Windows Server 2008 SP2

Applies to: Windows Vista Service Pack 2Windows Vista BusinessWindows Vista Enterprise

Symptoms


Assume that you set up a fullscreen mode Remote Desktop Connection (RDC) session to connect a local computer to a remote computer that is running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 SP2. The local computer has a widescreen monitor. Specifically, the aspect ratio of the monitor is 16:9 or 16:10. In this situation, some visual elements are displayed incorrectly in the Remote Desktop session. 

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You might have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File propertyValue
File nameX86_7a9b3f4d759e4272273e8c54808e5b4a_31bf3856ad364e35_6.0.6002.23246_none_d81489768ffeaf03.manifest
File versionNot applicable
File size722
Date (UTC)19-Oct-13
Time (UTC)15:39
PlatformNot applicable
File nameX86_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.0.6002.23246_none_e6d696826b57fba5.manifest
File versionNot applicable
File size3,939
Date (UTC)19-Oct-13
Time (UTC)3:39
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File propertyValue
File nameAmd64_69966c76b85a9b24d51f6e3e043778b4_31bf3856ad364e35_6.0.6002.23246_none_37fb65597168e6e5.manifest
File versionNot applicable
File size726
Date (UTC)19-Oct-13
Time (UTC)15:39
PlatformNot applicable
File nameAmd64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.0.6002.23246_none_42f5320623b56cdb.manifest
File versionNot applicable
File size4,219
Date (UTC)19-Oct-13
Time (UTC)4:26
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File propertyValue
File nameIa64_8f5ee52be60468987e8ccd56d72a66c9_31bf3856ad364e35_6.0.6002.23246_none_f885706bd8fb45cb.manifest
File versionNot applicable
File size724
Date (UTC)19-Oct-13
Time (UTC)15:39
PlatformNot applicable
File nameIa64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.0.6002.23246_none_e6d83a786b5604a1.manifest
File versionNot applicable
File size4,216
Date (UTC)19-Oct-13
Time (UTC)3:11
PlatformNot applicable