Windows 8.1 or Windows RT 8.1 upgrade information is not displayed as expected in Windows Store

Symptoms

On a computer that is running Windows 8 or Windows RT, you may experience the following issues. 

Note You cannot upgrade to Windows 8.1 Enterprise or volume-licensed installations of Windows 8.1 from the Windows Store. For more information about upgrading to Windows 8.1, click the following article number to view the article in the Microsoft Knowledge Base:  
2871389 Update is available that prepares Windows 8 and Windows RT-based computers for the update to Windows 8.1 and Windows 8.1 RT

Issue 1
In the Windows Store, you try to upgrade from Windows 8 to Windows 8.1 or from Windows RT to Windows RT 8.1. However, you cannot find a way to perform the upgrade.

Note A spotlight advertisement for upgrading should be displayed on the home page of the Windows Store.

Issue 2
After you click the Windows 8.1 or Windows RT 8.1 upgrade notification, the Windows Store is opened automatically. However, a few seconds later, the home page of the Windows Store is displayed without the update spotlight.

Note If you wait for 15 minutes or longer and then browse away from and back to the home page of Windows Store, you may see the spotlight advertisement for the upgrade.

Resolution

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8Download Download the package now.
All supported x64-based versions of Windows 8Download Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows 8 or Windows RT.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.




File information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Properties

Article ID: 2917499 - Last Review: Apr 27, 2014 - Revision: 1

Windows 8, Windows 8 Enterprise, Windows 8 Pro, Windows RT

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