Screen turns black when it rotates from portrait orientation to landscape orientation in Windows

Applies to: Windows RT 8.1Windows 8.1Windows 8.1 Pro

Symptoms


Consider the following scenario:
  • You have a Windows 8.1-based device that has update 2883200 installed.
  • You rotate the device to change the screen orientation to portrait orientation.
  • You put the device horizontally.
  • You restart the device.
  • The screen rotates to landscape orientation when you log on to Windows.
In this scenario, the screen of the device turns black.

Resolution


Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows RT 8.1, Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Additional files for Windows RT 8.1
File propertyValue
File nameArm_f6d3a49963d1e924c72e1dc800c248d8_31bf3856ad364e35_6.3.9600.16483_none_98c735bdfc531361.manifest
File versionNot applicable
File size713
Date (UTC)10-Dec-2013
Time (UTC)01:29
PlatformNot applicable
File nameArm_microsoft-windows-d..pwindowmanager-udwm_31bf3856ad364e35_6.3.9600.16483_none_1d345639dc0f84fd.manifest
File versionNot applicable
File size48,720
Date (UTC)09-Dec-2013
Time (UTC)02:30
PlatformNot applicable
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_bcdf0c6317ffb956dce4eef86c050547_31bf3856ad364e35_6.3.9600.16483_none_368dfdd8f2112142.manifest
File versionNot applicable
File size713
Date (UTC)10-Dec-2013
Time (UTC)01:24
PlatformNot applicable
File nameX86_microsoft-windows-d..pwindowmanager-udwm_31bf3856ad364e35_6.3.9600.16483_none_1d31e3e1dc126637.manifest
File versionNot applicable
File size48,720
Date (UTC)09-Dec-2013
Time (UTC)05:12
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 or of Windows Server 2012 R2
File propertyValue
File nameAmd64_0f6b3236e705d1a294db97bbdca171b4_31bf3856ad364e35_6.3.9600.16483_none_be5c2656b1620d58.manifest
File versionNot applicable
File size717
Date (UTC)10-Dec-2013
Time (UTC)01:27
PlatformNot applicable
File nameAmd64_microsoft-windows-d..pwindowmanager-udwm_31bf3856ad364e35_6.3.9600.16483_none_79507f65946fd76d.manifest
File versionNot applicable
File size48,726
Date (UTC)09-Dec-2013
Time (UTC)09:12
PlatformNot applicable