Netflix users encounter error H7353 when resuming movie playback from a previously saved bookmark in Windows 8.1

Attiecas uz: Windows 8.1Windows 8.1 EnterpriseWindows 8.1 Pro

Symptoms


Consider the following scenario:
  • You have a computer that is running Windows 8.1, Windows RT 8.1 or Windows Server 2012 R2.
  • You browse to the Netflix site in Internet Explorer.
  • You sign in to Netflix.
  • You select a movie that you previously watched, and the movie has a bookmark.
  • You resume playback from the bookmark.
In this situation, playback fails, and you receive error code H7353.

Note This issue does not occur in the Netflix Windows Store app.

Resolution


Update information

To resolve this issue, install update rollup 2919394. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:
2919394 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: February 2014

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


Learn about the terminology that Microsoft uses to describe software updates.