February 10, 2015 update for Office 2013 (KB2920798)

Applies to: Office Home and Business 2013Office Home and Student 2013Office Home and Student 2013 RT

This article describes update KB2920798 for Microsoft Office 2013 that was released on February 10, 2015. This update also applies to Office Home and Student 2013 RT. This update has a prerequisite.

Please be aware that the update in Download Center applies to Microsoft Installer (.msi)-based edition of Office 2013. It does not apply to the Office 2013 Click-to-Run editions such as Microsoft Office 365 Home. (How to determine?).

Improvements and Fixes

  • This update enables copy-protection for the Facebook contacts folder in Outlook 2013 so that it integrates better with the Facebook contacts sync feature of Office 365.
  • This update provides you an informative message when you cannot open an Office document on a computer that has both Office 2013 Click-to-Run edition and Microsoft Installer (.msi)-based edition installed. The informative message may resembles following:
    Sorry, we can't perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help.
  • Improves the usability of PowerPoint 2013 so that you will be able to record your inking actions when you record a slide show. Also, you will be able to insert a video recorded from the screen into the PowerPoint presentation. (This improvement is not available in Microsoft Office Home and Student 2013 RT)

    Note To enable this improvement, you must also have update KB2889846 for Office 2013 and update KB2920732 for PowerPoint 2013 installed.
  • Fixes the following issues:
    • Assume that you create a shortcut in the Custom Office Templates folder, and the shortcut links to a folder that contains one or more templates. In this situation, when you try to create new documents based on these templates in an Office 2013 application, you cannot use the given templates. You may receive a file conversation for the shortcut or the following error message:
      We couldn't find any templates in this location.
    • Consider the following scenario:
      • You sign in with your Microsoft account in Office 2013.
      • You enable the two-step verification feature for your Microsoft account.
      • The Account tab in the Office 2013 application has an Account Error message and a Fix Me button.
      In this scenario, the Fix Me button does not fix the account error.

    • You cannot update the certificate of a user who is in your Contacts folder in Outlook 2013.
    • Consider the following scenario:
      • You configure Outlook 2013 to connect to the Internet though a proxy server that requires basic authentication.
      • You configure the AllowImageProxyAuth registry key to let Outlook download images as this requires proxy authentication.
      • You have update KB2863880 for Office 2013 or Office 2013 Service Pack 1 installed.
      In this scenario, you are not prompted for credentials. Additionally, the images cannot be downloaded and are displayed as red X instead.

How to download and install the update

Windows Update

Use Windows Update to automatically download and install the update.

Download Center

This update is also available for manual download and installation from the Microsoft Download Center. The updates in the Download Center cannot be installed on Office Home and Student 2013 RT.

If you are not sure what platform (32-bit or 64-bit) you are running, see Am I running 32-bit or 64-bit Office? Additionally, see more information about how to download Microsoft support files .

Update information

Restart information

You may have to restart the computer after you install this update.


To install this hotfix package, you must have Microsoft Office 2013 or Microsoft Office 2013 Service Pack 1 installed.

More Information

How to determine whether my Office installation is Click-to-Run or MSI-based:
  1. Start an Office 2013 application, such as Microsoft Word 2013.
  2. On the File menu, click Account.
  3. For Office 2013 Click-to-Run installations, an Update Options item is displayed. For MSI-based installations, the Update Options item is not displayed.
Office 2013 Click-to-Run installationMSI-based Office 2013
The screenshot for Word Click To Run The screenshot for Word MSI


See the information about the standard terminology that is used to describe Microsoft software updates. The Office System TechCenter contains the latest administrative updates and strategic deployment resources for all versions of Office.