Application cannot be started after upgrading to Windows 8.1

Gjelder: Windows 8.1 EnterpriseWindows 8.1Windows RT 8.1

Symptoms


Consider the following scenario:
  • You install an application in Windows 8 or Windows Server 2012.
  • You upgrade the operating system to Windows 8.1 or Windows Server 2012 R2.
  • You start the application by clicking the desktop shortcut.
  • A Program Compatibility Assistant dialog box appears that indicates that you should reinstall the application. Then, you select the Don't show this message again and run the app anyway check box to dismiss the dialog box.
  • You exit the application.
  • You try to start the application again by clicking the desktop shortcut.
In this scenario, the application is not started, and you receive no UI indication.

Resolution


To resolve this issue, install the update for KB2923528.

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2

Additional files for Windows RT 8.1
File propertyValue
File nameArm_2dfc0d9f2e72c598e6cc88a5c6c994d4_31bf3856ad364e35_6.3.9600.16506_none_c8ffcca5e38c1e4d.manifest
File versionNot applicable
File size718
Date (UTC)09-Jan-2014
Time (UTC)02:45
PlatformNot applicable
File nameArm_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.3.9600.16506_none_16fc94657c175790.manifest
File versionNot applicable
File size5,549
Date (UTC)09-Jan-2014
Time (UTC)02:45
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,591
Date (UTC)09-Jan-2014
Time (UTC)02:45
PlatformNot applicable
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,591
Date (UTC)09-Jan-2014
Time (UTC)02:44
PlatformNot applicable
File nameX86_407a500c059fd0118b43193d4e9a71ca_31bf3856ad364e35_6.3.9600.16506_none_8abc793c3bbc8696.manifest
File versionNot applicable
File size718
Date (UTC)09-Jan-2014
Time (UTC)02:44
PlatformNot applicable
File nameX86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.3.9600.16506_none_16fa220d7c1a38ca.manifest
File versionNot applicable
File size5,549
Date (UTC)09-Jan-2014
Time (UTC)02:44
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_407a500c059fd0118b43193d4e9a71ca_31bf3856ad364e35_6.3.9600.16506_none_e6db14bff419f7cc.manifest
File versionNot applicable
File size720
Date (UTC)09-Jan-2014
Time (UTC)02:47
PlatformNot applicable
File nameAmd64_5c05767c50f8495bb09aec0c242804dc_31bf3856ad364e35_6.3.9600.16506_none_7fda483a2b7dec9e.manifest
File versionNot applicable
File size722
Date (UTC)09-Jan-2014
Time (UTC)02:47
PlatformNot applicable
File nameAmd64_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.3.9600.16506_none_7318bd913477aa00.manifest
File versionNot applicable
File size5,553
Date (UTC)09-Jan-2014
Time (UTC)02:47
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,275
Date (UTC)09-Jan-2014
Time (UTC)02:47
PlatformNot applicable
File nameX86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.3.9600.16506_none_16fa220d7c1a38ca.manifest
File versionNot applicable
File size5,549
Date (UTC)09-Jan-2014
Time (UTC)02:47
PlatformNot applicable