Authentication fails for Windows 8.1 or Windows 8 clients that are configured for SSO authentication on a wireless network

Applies to: Windows 8.1 EnterpriseWindows 8.1Windows 8.1 Pro More

Symptoms


Windows 8.1 or Windows 8 clients that are configured for SSO authentication on a wireless network may not successfully authenticate to the network. This problem occurs most frequently when a user tries to log on by using invalid credentials and then later tries to log on by using valid credentials. This problem occurs only for noncached credentials or during a first-time user logon.

Cause


This problem occurs because the Netlogon and DNS client services rely on notifications to keep network data current. Because these notifications are not delivered in real-time, these services could receive them long after the network is connected. If the network data is not up to date at the time of logon, authentication to the network fails.

Resolution


To resolve this issue in Windows 8.1, install update 2919355.
To resolve this issue in Windows 8, install the hotfix that is described in this article.

Update information for Windows 8.1

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014


Hotfix information for Windows 8

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows 8 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.