Event 55 when you copy an encrypted folder to EFS shared folder in Windows

Applies to: Windows 8.1 EnterpriseWindows 8.1Windows 8.1 Pro More

Symptoms

Assume that you enable Encryption File System (EFS) on a shared folder on a computer that is running Windows 8.1, Windows Server 2012 R2, Windows 8, Windows Server 2012, Windows 7 Service Pack 1 (SP1), Windows Server 2008 R2 SP1, or Windows Server 2008 Service Pack 2. You copy an encrypted folder to the shared folder. In this situation, the copied folder in the shared folder is corrupted. Additionally, the following event is logged in the System log:
Note When this issue occurs, you cannot access the shared folder until you run the chkdsk.exe process.

Cause

This issue occurs because the NTFS.sys file incorrectly encrypts some content.

Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must install Service Pack 1 for Windows 7 or Windows Server 2008 R2. Or, install Service Pack 2 for Windows Server 2008.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information and notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista/Windows Server 2008" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

Version Product Milestone Service branch
6.0.600 2.23 xxx Windows Server 2008 SP2 LDR
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	Milestone	Service branch
6.0.600 2.23 xxx	Windows Server 2008	SP2	LDR

For all supported x86-based versions of Windows Server 2008

File name	File version	File size	Date	Time	Platform
Ntfs.sys	6.0.6002.23594	1,083,320	15-Jan-2015	06:34	x86

For all supported x64-based versions of Windows Server 2008

File name	File version	File size	Date	Time	Platform
Ntfs.sys	6.0.6002.23594	1,499,064	15-Jan-2015	06:41	x64

For all supported IA-64-based versions of Windows Server 2008

File name	File version	File size	Date	Time	Platform
Ntfs.sys	6.0.6002.23594	3,286,976	15-Jan-2015	06:12	IA-64

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 and Windows Server 2008 R2 hotfixes are included in the same packages. However, only "Windows 7" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

Version Product Milestone Service branch
6.1.760 1.18xxx Windows 7 and Windows Server 2008 R2 SP1 GDR
6.1.760 1.22xxx Windows 7 and Windows Server 2008 R2 SP1 LDR
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	Milestone	Service branch
6.1.760 1.18xxx	Windows 7 and Windows Server 2008 R2	SP1	GDR
6.1.760 1.22xxx	Windows 7 and Windows Server 2008 R2	SP1	LDR

For all supported x86-based versions of Windows 7

File name	File version	File size	Date	Time	Platform
Ntfs.sys	6.1.7601.18378	1,212,352	24-Jan-2014	02:18	x86
Ntfs.sys	6.1.7601.22580	1,213,376	24-Jan-2014	02:00	x86

For all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name	File version	File size	Date	Time	Platform
Ntfs.sys	6.1.7601.18378	1,684,928	24-Jan-2014	02:37	x64
Ntfs.sys	6.1.7601.22580	1,684,416	24-Jan-2014	02:40	x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name	File version	File size	Date	Time	Platform
Ntfs.sys	6.1.7601.18378	3,548,608	24-Jan-2014	01:53	IA-64
Ntfs.sys	6.1.7601.22580	3,554,240	24-Jan-2014	02:01	IA-64

For Windows 8.1 and Windows Server 2012 R2

To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update 2919355. For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

For Windows 8 and Windows Server 2012

To resolve this issue in Windows 8 and Windows Server 2012, install update rollup 2928678. For more information about how to obtain update rollup 2928678, click the following article number to view the article in the Microsoft Knowledge Base:

2928678 Windows RT, Windows 8, and Windows Server 2012 update rollup: March 2014

For Windows 7, Windows Server 2008 R2, and Windows Server 2008

To resolve this issue, we have released an update through Windows Update and Microsoft Download Center for Windows 7 and Windows Server 2008 R2. We also have released a hotfix for Windows 7, Windows Server 2008 R2, and Windows Server 2008.

Windows Update

This update is available from Windows Update.

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system	Update
All supported x64-based versions of Windows Server 2008 R2	Download the package now.
All supported x64-based versions of Windows 7	Download the package now.
All supported IA64-based versions of Windows Server 2008 R2	Download the package now.
All supported x86-based versions of Windows 7	Download the package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File property	Value
File name	X86_83c469050ab984361570c18070a1513c_31bf3856ad364e35_6.0.6002.23594_none_3ffaf8dbef5cae37.manifest
File version	Not applicable
File size	692
Date (UTC)	15-Jan-2015
Time (UTC)	09:32
Platform	Not applicable
File name	X86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.23594_none_a883e0ce3374f508.manifest
File version	Not applicable
File size	16,265
Date (UTC)	15-Jan-2015
Time (UTC)	06:41
Platform	Not applicable

Additional files for all supported x64-based versions of Windows Server 2008

File property	Value
File name	Amd64_922b64b24b2f592d50a22260dcb62a14_31bf3856ad364e35_6.0.6002.23594_none_6076a5d36efa0744.manifest
File version	Not applicable
File size	696
Date (UTC)	15-Jan-2015
Time (UTC)	09:32
Platform	Not applicable
File name	Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.23594_none_04a27c51ebd2663e.manifest
File version	Not applicable
File size	16,525
Date (UTC)	15-Jan-2015
Time (UTC)	06:48
Platform	Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File property	Value
File name	Ia64_b51372714116acc286979f1ce706b100_31bf3856ad364e35_6.0.6002.23594_none_659005a52c14b825.manifest
File version	Not applicable
File size	694
Date (UTC)	15-Jan-2015
Time (UTC)	09:32
Platform	Not applicable
File name	Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.23594_none_a88584c43372fe04.manifest
File version	Not applicable
File size	16,517
Date (UTC)	15-Jan-2015
Time (UTC)	07:17
Platform	Not applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property	Value
File name	Update.mum
File version	Not applicable
File size	2,138
Date (UTC)	24-Jan-2014
Time (UTC)	14:37
Platform	Not applicable
File name	X86_470c8650c13601ec69f70723cee860a0_31bf3856ad364e35_6.1.7601.22580_none_c5c9904e1efeee36.manifest
File version	Not applicable
File size	692
Date (UTC)	24-Jan-2014
Time (UTC)	14:37
Platform	Not applicable
File name	X86_7663d89fd29162097e16fafc3b2998a3_31bf3856ad364e35_6.1.7601.18378_none_0ab9db1c74a1c6ef.manifest
File version	Not applicable
File size	692
Date (UTC)	24-Jan-2014
Time (UTC)	14:37
Platform	Not applicable
File name	X86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18378_none_a83b9ab47b5adef3.manifest
File version	Not applicable
File size	14,508
Date (UTC)	24-Jan-2014
Time (UTC)	02:42
Platform	Not applicable
File name	X86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22580_none_a8b267299487cd1d.manifest
File version	Not applicable
File size	14,508
Date (UTC)	24-Jan-2014
Time (UTC)	03:39
Platform	Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property	Value
File name	Amd64_59fda1e297debede66024b50960f8d36_31bf3856ad364e35_6.1.7601.22580_none_eafe59eaf1cd2bb6.manifest
File version	Not applicable
File size	696
Date (UTC)	24-Jan-2014
Time (UTC)	14:37
Platform	Not applicable
File name	Amd64_9e6d9efe86ecaed6d9ab2eaf0216c807_31bf3856ad364e35_6.1.7601.18378_none_7f833f183abda3a3.manifest
File version	Not applicable
File size	696
Date (UTC)	24-Jan-2014
Time (UTC)	14:37
Platform	Not applicable
File name	Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18378_none_045a363833b85029.manifest
File version	Not applicable
File size	14,514
Date (UTC)	24-Jan-2014
Time (UTC)	02:59
Platform	Not applicable
File name	Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22580_none_04d102ad4ce53e53.manifest
File version	Not applicable
File size	14,514
Date (UTC)	24-Jan-2014
Time (UTC)	03:03
Platform	Not applicable
File name	Update.mum
File version	Not applicable
File size	2,352
Date (UTC)	24-Jan-2014
Time (UTC)	14:37
Platform	Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property	Value
File name	Ia64_791a831300ce2da85e7ba8551d7ce81b_31bf3856ad364e35_6.1.7601.22580_none_6641999b1feb50ec.manifest
File version	Not applicable
File size	694
Date (UTC)	24-Jan-2014
Time (UTC)	14:37
Platform	Not applicable
File name	Ia64_817c13a785ebb687d8c3c4a9104b6d11_31bf3856ad364e35_6.1.7601.18378_none_61d5474289aa63b1.manifest
File version	Not applicable
File size	694
Date (UTC)	24-Jan-2014
Time (UTC)	14:37
Platform	Not applicable
File name	Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18378_none_a83d3eaa7b58e7ef.manifest
File version	Not applicable
File size	14,511
Date (UTC)	24-Jan-2014
Time (UTC)	02:32
Platform	Not applicable
File name	Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22580_none_a8b40b1f9485d619.manifest
File version	Not applicable
File size	14,511
Date (UTC)	24-Jan-2014
Time (UTC)	02:34
Platform	Not applicable
File name	Update.mum
File version	Not applicable
File size	1,447
Date (UTC)	24-Jan-2014
Time (UTC)	14:37
Platform	Not applicable

Last Updated: Mar 12, 2015