4K/UHD video content may not be correctly played back through Media foundation in Windows

Applies to: Windows 8.1Windows 8.1 EnterpriseWindows 8.1 Pro

Symptoms


When you play native 4k/UHD video content through Media foundation in Windows 8.1 or Windows Server 2012, playback may freeze at some point during the video.

Resolution


To resolve this issue, install update rollup 2928680, or install the hotfix that is described in this article.

Update information

For more information about how to obtain update rollup 2928680, click the following article number to view the article in the Microsoft Knowledge Base:
2928680 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: March 2014
 

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must be running Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_5146f641511c63293c280337acba580e_31bf3856ad364e35_6.3.9600.16523_none_96c21ae0b6dc650f.manifest
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File size694
Date (UTC)31-Jan-2014
Time (UTC)23:12
PlatformNot applicable
File nameX86_microsoft-windows-mfcore_31bf3856ad364e35_6.3.9600.16523_none_85b84dc6729b6701.manifest
File versionNot applicable
File size245,733
Date (UTC)31-Jan-2014
Time (UTC)23:12
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_f6b0dfa951a979435bea706bd9da6c58_31bf3856ad364e35_6.3.9600.16523_none_af253402f7451663.manifest
File versionNot applicable
File size1,038
Date (UTC)01-Feb-2014
Time (UTC)01:30
PlatformNot applicable
File nameAmd64_microsoft-windows-mfcore_31bf3856ad364e35_6.3.9600.16523_none_e1d6e94a2af8d837.manifest
File versionNot applicable
File size245,734
Date (UTC)31-Jan-2014
Time (UTC)16:17
PlatformNot applicable
File nameWow64_microsoft-windows-mfcore_31bf3856ad364e35_6.3.9600.16523_none_ec2b939c5f599a32.manifest
File versionNot applicable
File size245,735
Date (UTC)01-Feb-2014
Time (UTC)01:30
PlatformNot applicable