Internet Explorer stops responding when you try to save a file from a WebDAV folder

Applies to: Windows 8Windows 8 EnterpriseWindows 8 Pro More

Symptoms


Consider the following scenario:
  • You install Internet Information Services (IIS) on a server that is running Windows Server 2008 R2 or Windows Server 2012.
  • You configure the server as a Web Distributed Authoring and Versioning (WebDAV) server.
  • You map a network drive to the WebDAV folder on a client computer that is running Windows 7 or Windows 8.
  • You start Internet Explorer 9 or Internet Explorer 10 on the client. On the Tools menu, you click View downloads, click Options, set the network drive in the Default download location box, and then click OK.
  • You access a web server from Internet Explorer 9 or Internet Explorer 10, select a file, and then click Save.

In this scenario, Internet Explorer stops responding for a while, and the file cannot be saved.

Resolution


Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2 Service Pack 1 (SP1)
  • Windows 8
  • Windows Server 2012

Learn how to obtain Service Pack 1 for Windows 7 and Windows Server 2008 R2.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.