Code 10 error when you use a CCID smartcard reader or USB token in Windows 8.1 or Windows Server 2012 R2

Applies to: Windows 8.1 EnterpriseWindows 8.1 ProWindows 8.1

Symptoms


When you use a Chip Card Interface Devices (CCID) smartcard reader or USB token in Windows 8.1 or Windows Server 2012 R2, the device does not work as expected and code 10 error is listed in device manager.

Resolution


To resolve this issue, install update 2919355. For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates