Applications close unexpectedly when they read performance counter values in Windows 8.1 or Windows Server 2012 R2

Applies to: Windows 8.1 EnterpriseWindows 8.1 ProWindows 8.1

Symptoms


Consider the following scenario:

  • You have a Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2-based computer that is Eastern European-localized, and that has a European language pack installed.
  • You have a certain Symantec antivirus product installed on the computer.
  • An application tries to read a performance counter value.
In this scenario, the application closes unexpectedly.

Cause


This issue occurs because the Microsoft Performance Data Helper (PDH.dll) component incorrectly processes the user interface (UI) language, and this causes the applications to close unexpectedly.

Resolution


Update information

To resolve this issue, install update 2919355. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

2919355  Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684   Description of the standard terminology that is used to describe Microsoft software updates