Video preview is blurry when you open a camera application in Windows 8.1 or Windows Server 2012 R2

Windows 8.1Windows 8.1 EnterpriseWindows 8.1 Pro

Symptoms


When you open a camera application in Windows 8.1 or Windows Server 2012 R2, the preview is blurry. The camera sensor video output format is YUY2 and frame rate is about 10 fps or less. You expect the camera sensor output format to be MJPG.

Resolution


To resolve this issue, install update rollup 2962409, or install the hotfix that is described in this article.



Update information

For more information about update rollup 2962409, click the following article number to view the article in the Microsoft Knowledge Base:
2962409 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: June 2014

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must be running Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates