Event ID 137 is logged when you back up the system state in a 32-bit version of Windows Server 2008

Applies to: Windows Server 2008 DatacenterWindows Server 2008 EnterpriseWindows Server 2008 Standard


When you back up the system state on a computer that is running a 32-bit version of Windows Server 2008, the following event may be logged in the System log:

Log Name: System
Source: Ntfs
Event ID: 137
The default transaction resource manager on volume VHD encountered a non-retryable error and could not start. The data contains the error code.0000: 0004001C 00300002 00000002 C0040089
0010: 00000000 C0000034 00000000 00000000
0020: 00000000 00000000 C0000034


This problem occurs because NTFS handles wrong data widths for x86 environments. This triggers an unnecessary snapshot deletion and returns NTFS ID 137 together with STATUS_OBJECT_NAME_NOT_FOUND (C0000034).


Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must be running Service Pack 2 for Windows Server 2008.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


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