Applications or services freeze when you monitor a DNS server in Windows 8.1 or Windows Server 2012 R2

Applies to: Windows 8.1 EnterpriseWindows 8.1 ProWindows 8.1 More

This article describes an issue when the applications or services freeze in Windows 8.1 or Windows Server 2012 R2. The issue is resolved in update rollup 2955164, or in hotfix 2954185 that is described in this article and has a prerequisite.

Symptoms


Consider the following scenario:

  • You have a Domain Name System (DNS) server role installed on a Windows 8.1 or Windows Server 2012 R2-based computer.
  • You monitor the DNS server by using System Center 2012 R2 Operations Manager together with the DNS Management Pack.
In this scenario, the memory usage of the WMIPrvSE.exe process keeps increasing, and the system performance decreases. Then the system resources are exhausted, and this causes the applications or services (such as Microsoft Outlook) to freeze.

Cause


This issue occurs because the WMIPrvSE.exe process uses more and more memory without freeing it.

Resolution


To resolve this issue, install update rollup 2955164, or install the hotfix that is described in this article. 

Update information

For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2955164  Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: May 2014

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.