SQL Server cannot start from a domain account after the VM restarts in Windows 8.1 or Windows Server 2012 R2

Applies to: Windows 8.1 EnterpriseWindows 8.1 ProWindows 8.1

This article describes an issue when the SQL Server start in Windows RT 8.1, Windows 8.1, Windows Server 2012 R2. The issue is resolved in update rollup 2955164 for Windows 8.1 or Windows Server 2012 R2 , or in hotfix 2956041 that is described in this article and has a prerequisite.

Cause


This issue occurs because of an authentication issue. The network is unavailable when the SQL Server tries to start after the Virtual Machine (VM) restarts in Microsoft Azure that is running on a Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2-based computer.

Resolution


To resolve this issue, install update rollup 2955164, or install the hotfix that is described in this article.

Update information

For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2955164 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: May 2014

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,609
Date (UTC)30-Mar-2014
Time (UTC)01:21
PlatformNot applicable
File nameX86_b405208300996b1726aafe472bdc344b_31bf3856ad364e35_6.3.9600.17084_none_4cee8933f250ee07.manifest
File versionNot applicable
File size721
Date (UTC)30-Mar-2014
Time (UTC)01:21
PlatformNot applicable
File nameX86_microsoft-windows-s..cecontroller-minwin_31bf3856ad364e35_6.3.9600.17084_none_d3b86d7c183cf6df.manifest
File versionNot applicable
File size9,750
Date (UTC)28-Mar-2014
Time (UTC)09:16
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_50ec4266bed839d59553e6312b406512_31bf3856ad364e35_6.3.9600.17084_none_a703154215281789.manifest
File versionNot applicable
File size725
Date (UTC)30-Mar-2014
Time (UTC)01:18
PlatformNot applicable
File nameAmd64_microsoft-windows-s..cecontroller-minwin_31bf3856ad364e35_6.3.9600.17084_none_2fd708ffd09a6815.manifest
File versionNot applicable
File size9,757
Date (UTC)29-Mar-2014
Time (UTC)11:55
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,617
Date (UTC)30-Mar-2014
Time (UTC)01:18
PlatformNot applicable
Additional files for Windows RT 8.1
File propertyValue
File nameArm_f476838bf1716abcb08aadbb6208e448_31bf3856ad364e35_6.3.9600.17084_none_64ced409d8532ac5.manifest
File versionNot applicable
File size721
Date (UTC)30-Mar-2014
Time (UTC)01:20
PlatformNot applicable
File nameArm_microsoft-windows-s..cecontroller-minwin_31bf3856ad364e35_6.3.9600.17084_none_d3badfd4183a15a5.manifest
File versionNot applicable
File size9,749
Date (UTC)28-Mar-2014
Time (UTC)17:22
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,609
Date (UTC)30-Mar-2014
Time (UTC)01:20
PlatformNot applicable