"We couldn't connect to the catalog server for this app" error when you use Excel Web App to open a spreadsheet

Applies to: SharePoint Server 2013Office Web Apps Server 2013

Symptoms


When you use Microsoft Excel Web App to open a spreadsheet that contains one or more apps for Office, you receive the following error message:
We couldn't connect to the catalog server for this app.

Cause


This issue occurs because the URL of the catalog server is wrong.

Resolution


There are two possible configurations for Microsoft Office Web Apps Server 2013 and Microsoft SharePoint Server 2013.

Office Web Apps Server 2013

To resolve this issue, apply update KB2920737 for Office Web Apps Server 2013. This update is available only for manual download and installation from the Microsoft Download Center.

Note This update has a prerequisite. To install this update, see apply software updates to Office Web Apps Server.

SharePoint Server 2013

To resolve this issue, apply update KB2920760 for SharePoint Server 2013. This update is available only for manual download and installation from the Microsoft Download Center.

Note This update has a prerequisite.

Update information


Restart information

You may have to restart the computer after you install this update.

Prerequisite

Office Web Apps Server 2013

To apply this update, you must have Microsoft SharePoint Server 2013 that has Office Web Apps Server 2013 installed or Microsoft Office Web Apps Server 2013 Service Pack 1 installed.

SharePoint Server 2013

To apply this update, you must have the update March 12, 2013 update for SharePoint Server 2013 (KB2767999) or Microsoft SharePoint Server 2013 Service Pack 1 installed.

Note This update does not apply to Microsoft SharePoint configurations that do not have Office Web Apps Server 2013. A separate update will be required to fix Excel Reader for Microsoft SharePoint Server.

More information


After you apply the update KB2920737 for Office Web Apps Server 2013 or KB2920760 for SharePoint Server 2013, you are redirected to the correct link (http://store.office.com) instead of the indicated link (http://office.microsoft.com).

References


See the information about the standard terminology that is used to describe Microsoft software updates. The Office System TechCenter contains the latest administrative updates and strategic deployment resources for all versions of Office.