April 14, 2015 update for Office 2010 (KB2956191)

Applies to: Microsoft Office 2010 Service Pack 2

This article describes update KB2956191 for Microsoft Office 2010 that was released on April 14, 2015. This update has a prerequisite.

Improvements and Fixes

  • This update enables Office 2010 applications to call a service that delivers contextual messages for display in the applications.
  • Fixes the following issues:
    • When you use certain printers and select to print a document in black-and-white, the document may print by using color ink instead.
    • You cannot open a link if the link address contains more than 1033 characters in an email message in Outlook 2010.
    • The Get services on Office Marketplace link on the Research pane in an Office 2010 application is removed because the service is obsoleted. You can go to Office Store to find available applications.
    • When an application other than Outlook loads MAPI, the application may crash. This issue occurs if the mailbox connection uses the MAPI over HTTP transport protocol.

How to download and install the update

Microsoft Update

Use Microsoft Update to automatically download and install the update.

Download Center

This update is also available for manual download and installation from the Microsoft Download Center. If you are not sure what platform (32-bit or 64-bit) you're running, see Am I running 32-bit or 64-bit Office? Additionally, see more information about how to download Microsoft support files .

Update information

Restart information

You may have to restart the computer after you install this update.


To apply this update, you must have Microsoft Office 2010 Service Pack 2 installed.


See the information about the standard terminology that is used to describe Microsoft software updates . The Office System TechCenter contains the latest administrative updates and strategic deployment resources for all versions of Office.