EUDC fonts cannot be printed correctly by using an XPS print driver in Windows

Applies to: Windows 8.1 EnterpriseWindows 8.1Windows 8.1 Pro More

Symptoms


Assume that you have a document that has several end-user-defined characters (EUDCs), and the document has more than one EUDC font. You print the document by using an XPS print driver on a computer that is running Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2. In this situation, only the EUDCs that are associated with the first EUDC font in the document are printed. Other EUDCs either disappear or are replaced by the EUDCs that are associated with the first EUDC font in the document.

Resolution


To resolve this issue, install the hotfix that is described in this article or the update rollup 2962409.
Windows versionHotfixHotfix prerequisiteUpdate rollupUpdate rollup prerequisite
Windows 8.1 and Windows Server 2012 R2 Not availableNot applicableGet update rollup 2962409Install Update 2919355first
Windows 8 and Windows Server 2012Click "Hotfix Download Available"No prerequisiteNot availableNot applicable
Windows 7 and Windows Server 2008 R2Click "Hotfix Download Available"Install Service Pack 1 firstNot availableNot applicable

Hotfix information for Windows 8, Windows Server 2012, Windows 7, and Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about EUDC, go to the following Microsoft website:For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_ntprint.inf_31bf3856ad364e35_6.2.9200.21035_none_386c3733a50df86a.manifest
File versionNot applicable
File size21,259
Date (UTC)03-May-2014
Time (UTC)14:42
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File propertyValue
File nameAmd64_ntprint.inf_31bf3856ad364e35_6.2.9200.21035_none_948ad2b75d6b69a0.manifest
File versionNot applicable
File size21,321
Date (UTC)03-May-2014
Time (UTC)15:09
File nameX86_ntprint.inf_31bf3856ad364e35_6.2.9200.21035_none_386c3733a50df86a.manifest
File versionNot applicable
File size21,259
Date (UTC)03-May-2014
Time (UTC)15:09

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_ntprint.inf_31bf3856ad364e35_6.1.7601.22685_none_3d46ddc6324a909c.manifest
File versionNot applicable
File size21,191
Date (UTC)15-May-2014
Time (UTC)02:20
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
File nameAmd64_ntprint.inf_31bf3856ad364e35_6.1.7601.22685_none_99657949eaa801d2.manifest
File versionNot applicable
File size21,253
Date (UTC)15-May-2014
Time (UTC)02:56
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File propertyValue
File nameIa64_ntprint.inf_31bf3856ad364e35_6.1.7601.22685_none_3d4881bc32489998.manifest
File versionNot applicable
File size21,241
Date (UTC)15-May-2014
Time (UTC)02:11