- You have a computer that is running Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows RT, Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2.
- You connect to a printer server that is shared on a Windows Server.
- You put the computer into a sleep mode and move it to another network location.
- You wake up the computer and try to print by using the shared printer.
Update informationTo resolve this issue, install the May 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.
To resolve this issue, install the August 2014 update rollup for Windows RT, Windows 8, or Windows Server 2012.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.