You intermittently cannot connect to the DirectAccess server by using the IP-HTTPS adapter in Windows 8.1 and Windows Server 2012 R2

Applies to: Windows 8.1Windows 8.1 ProWindows Server 2012 R2 Datacenter More

Symptoms


Assume that you have a client computer that is running Windows 8.1 or Windows Server 2012 R2. Your computer is in an environment that has the DirectAccess (DA) feature set for remote access. In this situation, you intermittently cannot connect to the DirectAccess server by using the IP-HTTPS adapter.

Additionally, when you run the following command in an elevated command prompt, you may receive the IP-HTTPS interface creation error (0x34):
netsh int http show int 

Resolution


To resolve this issue, install update 2975719, or install the hotfix that is described in this article. 

This hotfix can help recover your computer from the broken state, and can prevent this issue.

Update information

The following update rollup is available.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates