Symptoms
After you install update rollup 2919355 (April 2014) for Windows 8.1 and Windows Server 2012 R2, or after you install either of these operating systems from media that includes this update rollup, you cannot restart the computer because the computer experiences a restart loop.
More Information
Update information
How to obtain this update
This update is offered when you upgrade to the release version of Windows 8.1 or Windows Server 2012 R2.For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:
2966870 Fix restart problems after you install update rollup 2919355 in Windows 8.1 or Windows Server 2012 R2
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: 824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows 8.1 and Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
| File property | Value |
|---|---|
| File name | X86_459b6140b0164456488f84138003a7f0_31bf3856ad364e35_6.3.9600.17123_none_d0a628efa89c2163.manifest |
| File version | Not applicable |
| File size | 696 |
| Date (UTC) | 14-May-2014 |
| Time (UTC) | 23:20 |
| File name | X86_microsoft-windows-storport_31bf3856ad364e35_6.3.9600.17123_none_bc5bd7da4b98d967.manifest |
| File version | Not applicable |
| File size | 78,096 |
| Date (UTC) | 14-May-2014 |
| Time (UTC) | 04:29 |
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
| File property | Value |
|---|---|
| File name | Amd64_0e9866a53ebeaa0139d75e4687788fb8_31bf3856ad364e35_6.3.9600.17123_none_8318c5873deb91d6.manifest |
| File version | Not applicable |
| File size | 700 |
| Date (UTC) | 14-May-2014 |
| Time (UTC) | 23:20 |
| File name | Amd64_microsoft-windows-storport_31bf3856ad364e35_6.3.9600.17123_none_187a735e03f64a9d.manifest |
| File version | Not applicable |
| File size | 78,098 |
| Date (UTC) | 14-May-2014 |
| Time (UTC) | 06:25 |