Update to fix restart problems after you install update rollup 2919355 in Windows 8.1 or Windows Server 2012 R2

Applies to: Windows 8.1 EnterpriseWindows 8.1 ProWindows 8.1 More

Symptoms


After you install update rollup 2919355 (April 2014) for Windows 8.1 and Windows Server 2012 R2, or after you install either of these operating systems from media that includes this update rollup, you cannot restart the computer because the computer experiences a restart loop.

More Information


Update information

How to obtain this update

This update is offered when you upgrade to the release version of Windows 8.1 or Windows Server 2012 R2. 

For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:
2966870 Fix restart problems after you install update rollup 2919355 in Windows 8.1 or Windows Server 2012 R2
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_459b6140b0164456488f84138003a7f0_31bf3856ad364e35_6.3.9600.17123_none_d0a628efa89c2163.manifest
File versionNot applicable
File size696
Date (UTC)14-May-2014
Time (UTC)23:20
File nameX86_microsoft-windows-storport_31bf3856ad364e35_6.3.9600.17123_none_bc5bd7da4b98d967.manifest
File versionNot applicable
File size78,096
Date (UTC)14-May-2014
Time (UTC)04:29
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_0e9866a53ebeaa0139d75e4687788fb8_31bf3856ad364e35_6.3.9600.17123_none_8318c5873deb91d6.manifest
File versionNot applicable
File size700
Date (UTC)14-May-2014
Time (UTC)23:20
File nameAmd64_microsoft-windows-storport_31bf3856ad364e35_6.3.9600.17123_none_187a735e03f64a9d.manifest
File versionNot applicable
File size78,098
Date (UTC)14-May-2014
Time (UTC)06:25