Error 58 when an application calls BackupRead function to back up files that are shared by using SMB in Windows

Se aplică la: Windows 8.1 EnterpriseWindows 8.1Windows 8.1 Pro

This article describes an issue when an application calls the BackupRead function to back up files that are shared by using the Server Message Block (SMB) protocol in Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

Symptoms


Consider the following scenario:
  • You run an application on a computer that is running Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012.
  • The application calls the BackupRead function to back up files on a remote server that is running Windows Server 2008 Service Pack 2 (SP2) or Windows Server 2003 SP2, and the files are shared by using the SMB protocol.
In this scenario, the BackupRead function randomly fails, and you receive the following error message that is returned by the BackupRead function:
Error code 58 ERROR_BAD_NET_RESP
The specified server cannot perform the requested operation

Resolution


To resolve this issue in Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2, install the update rollup 2975719, or install the hotfix that is described in the "Hotfix information" section.

To resolve this issue in Windows 8 and Windows Server 2012, install the hotfix that is described in the "Hotfix information" section.

Update information

For more information about how to obtain update rollup 2975719, click the following article number to view the article in the Microsoft Knowledge Base:
2975719 August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisite

To apply this hotfix, you must first install the update 2919355 on Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update: April 2014

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about the BackupRead function, go to the following Microsoft website:For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates