Network printers that use TCP/IP port do not print after first document has printed in Windows

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials

Note You are redirected to this article (KB 2996207) when you click http://support2.microsoft.com/kb/2987599/ja to open the Japanese version of KB 2987599.

Symptoms


Assume that you use a network printer through a TCP/IP port to print documents on a client computer that is running Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. When the first print job is finished in this scenario, you cannot print any other documents.

Cause


The issue occurs because the client computer does not send a FIN packet to the print server after the first print job is finished. Therefore the print server does not recognize whether the print job has finished. In this scenario, the print server waits for several minutes, sends an RST packet to the client server and then cancels the print job.

How to obtain this update or hotfix


To resolve this issue, we have released hotfixes for Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 7, and Windows Server 2008 R2, and we have released updates for Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2.

Before you install this hotfix, check the prerequisite for the hotfix.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Update for Windows 8.1 or Windows Server 2012 R2

The following update rollup is available.

For Windows 8.1 or Windows Server 2012 R2

Get update rollup 2995388

Hotfix for Windows 8.1, Windows Server 2012 R2, Windows 7, or Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install update 2919355 in Windows 8.1 or Windows Server 2012 R2, or you must first install SP1 in Windows 7 or Windows 2008 R2. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.