Print jobs are intermittently processed slowly through Windows 8.1-based or Windows Server 2012 R2-based printer servers

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials More

Symptoms


You encounter the following issues on a computer that is running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2:
  • Many print jobs are stuck in the print queue.
  • Print jobs are processed very slowly.
  • The Printfilterpipelinesvc.exe process on a printer server shows high CPU usage.

Cause


This issue occurs because the temporary files that are used to store font metrics for each print job are not deleted. For high usage print servers, this could lead to many files. This causes the slow performance.

Resolution


To resolve this issue, we have released an update rollup or hotfixes for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.

Before you install this hotfix, check the prerequisite of the hotfix.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Update for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

The following update rollup is available:
2995388 October 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2
 

Hotfix for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix detail information

Prerequisites

To apply this hotfix, you must have update 2919355 installed in Windows 8.1 and Windows Server 2012 R2. 

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update: April 2014

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information



For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates