Mobile Device Management settings are not applied to cloud-managed users in System Center 2012 R2 Configuration Manager

Applies to: Microsoft System Center 2012 R2 Configuration Manager

Symptoms


In Microsoft SystemCenter 2012 R2 Configuration Manager, when a user becomes a cloud-managed user, a settings policy may not target the assignment for the user.

Notes
  • This problem affects only environments that use the Intune Connector together with Configuration Manager.
  • This problem occurs only when Cumulative Update 2 or Cumulative Update 3 for Configuration Manager is installed.

Resolution


To resolve this problem, apply this hotfix. The hotfix prevents this policy assignment problem from occurring.

Note If policy assignments are missing before you apply this hotfix, see the "More Information" section before you apply this hotfix.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Cumulative Update 2 or Cumulative Update 3 for System Center 2012 R2 Configuration Manager installed.

Restart information

You do not have to restart the computer after you apply this hotfix.

Note We recommend that you close the Configuration Manager administration console before you apply this hotfix package.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


If policy assignments are missing before you install this hotfix, you can correct this situation by running the following SQL script. It should be run after applying the hotfix.

References


Learn about the terminology that Microsoft uses to describe software updates.