Graphics adapter crashes or timing data is incorrect when you try to analyze the GPU performance of an application

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Foundation


Consider the following scenario:
  • On a Windows 8.1-based computer, you configure a multi-GPU system that has display drivers that support advanced timing features.
  • On this computer, you install Microsoft Visual Studio 2013 and then apply update 2933779 (Visual Studio 2013 Update 3) or update 2994375 (Visual Studio 2013 Update 4 RC).
  • You use the GPU performance tool to try to analyze the GPU performance of an application.
In this scenario, you experience one or more of the following symptoms:
  • The graphics adapter crashes.
  • The timing data is incorrect.
  • No timing data is returned.
  • Other unpredictable behavior occurs.


To resolve this issue, we have released an update rollup and a hotfix for Windows 8.1 or Windows Server 2012 R2.

Get the update rollup for Windows 8.1 or Windows Server 2012 R2

To resolve this issue, install the update rollup that is dated November 2014.

Get the November 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

Get the hotfix for Windows 8.1 or Windows Server 2012 R2

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this update, you must first have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To enable this fix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Learn about the terminology that Microsoft uses to describe software updates.