Sound alerts do not work in Outlook Web App when new email or calendar notification is received in Exchange Server 2013

Applies to: Exchange Server 2013 EnterpriseExchange Server 2013 Standard Edition

Symptoms


When a new email message is received, or when a calendar reminder notification pops up in Outlook Web App, sound alerts do not work in a Microsoft Exchange Server 2013 environment.

Cause


This issue occurs because the extension type for .mp3 files is not set.

Resolution


To resolve this issue, install Cumulative Update 7 for Exchange Server 2013.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.