Update for remote applications and Remote Desktop Easy Print that uses RDP 8.1 client in Windows 8.1 or Windows 7

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials

This article describes issues that occur when you print documents or use a RemoteApp program in a Remote Desktop Protocol (RDP) 8.1 client in Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. A hotfix is available to resolve these issues. The hotfix has a prerequisite.


Issue 1

Consider the following scenario:
  • You have a redirected printer that is created by using the Terminal Service Easy Print feature.
  • You use the Remote Desktop Easy Print printer to print a document in a text editor application (such as Microsoft Word).
In this scenario, you cannot print the document correctly in either of the following situations, and you receive an error message:
  • You print an A3-size document.
  • The redirected printer drivers do not support print tickets.

Issue 2

When you use a RemoteApp program, some mouse and keyboard operations are not synchronized correctly.


To resolve these issues, we have released a hotfix for Windows 7 or Windows Server 2008 R2, and we have released an update rollup for Windows 8.1 or Windows Server 2012 R2.

Get the update rollup for Windows 8.1 or Windows Server 2012 R2

To resolve these issues, install the update rollup that is dated November 2014. 

Get the November 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

Get the hotfix for Windows 7 or Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this update, you must have Service Pack 1 installed in Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


See the terminology that Microsoft uses to describe software updates.