Private EUDCs are not displayed in Character Map after you apply update 2982791 in Windows 7 or Windows Server 2008 R2

Applies to: Windows Server 2008 R2 Service Pack 1Windows Server 2008 R2 DatacenterWindows Server 2008 R2 Enterprise More

This article describes an end-user-defined characters (EUDCs) load issue that occurs after you apply update 2982791 in Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. We have released an update that has prerequisites to resolve this issue.

Symptoms


This issue occurs if the private EUDCs are linked to an existing font.

Cause


This issue occurs because Character Map tries to load a private EUDC font file in exclusive read mode. However, the win32k.sys file has already opened a handle to the font file.

How to obtain this update


Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 7Download Download the package now.
All supported x64-based versions of Windows 7Download Download the package now.
All supported x64-based versions of Windows Server 2008 R2Download Download the package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
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Update detail information


Prerequisites

To install this update, you must install Service Pack 1 for Windows 7 or Windows Server 2008 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

More Information




References


See the terminology that Microsoft uses to describe software updates.