This issue occurs if the private EUDCs are linked to an existing font.
This issue occurs because Character Map tries to load a private EUDC font file in exclusive read mode. However, the win32k.sys file has already opened a handle to the font file.
How to obtain this update
Method 1: Windows UpdateThis update is available from Windows Update.
Method 2: Microsoft Download CenterThe following files are available for download from the Microsoft Download Center:
|All supported x86-based versions of Windows 7||Download the package now.|
|All supported x64-based versions of Windows 7||Download the package now.|
|All supported x64-based versions of Windows Server 2008 R2||Download the package now.|
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online servicesMicrosoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.